Experiences in the BPO
industry:
Company: EXL Service, Philippines
Position: Process Trainer
Date Employed: June 30, 2008 – Present
Main functions:
- Provide process training to company new hires.
- Conduct periodic training needs analysis and reports on process progress
Company: Teletech Holdings Inc
Position: Accent and Conversational English Coach (ACE
Coach)
Date Employed: August 7, 2007 – March 29, 2008
Main functions:
- Evaluated HP Agents based on the company’s language skill requirements/guidelines
- Coached agents based on their evaluation / markdowns.
- Handled Remediation Classes (for agents who fall below the required performance level as per current month’s scores)
- Created lesson plans and training modules
Company: Telus International
Position: Floor Coach / Lead
Date Employed: Aug 10, 2005 to Aug. 2007
Main functions:
- Assisted the Team Leader in Coaching Agents on the floor
- Training new Representative / Agents
- Assisted the Team Leader in various Administrative task such as, Attendance, Payroll report, Representative assignation, etc
Transcription Experiences
includes:
Company: Market One Professional Business Services Pty
Ltd
Position: Transcriber
Date joined: December 2010– January 2011
Company: Moringside Partners, llc
Position: Transcriber
Date joined: December, 2010– Present
Company: Memokitchen
Position: Transcriber
Date joined: July 2010– December 2010
Company: Filtranscriptionists
Position: Transcriber
Date joined: June 2010– Present
Company: Callgraph
Position: Transcriber and Reviewer
Date joined: October, 2009 – Present
- Transcribed available online audio files. Before the second month, was promoted to role of reviewer as a result of consistently maintaining a rate of 4.
Company: Tutorline
Position: Secretary / Receptionist / Transcriber
Date Employed: February 2000 - July 2005
- Performed typical secretarial duties for the company which offered Tutorial service for Korean students learning English.
